Order Changes

Sprinkle and Mix Baking Co. understands that plans change. We will happily assist you  in making changes to your order date and time whenever possible. 

We accept changes (flavors, fillings, and some designs) for your order with 7 days’  notice before delivery or pick up date. All changes must be handled and confirmed  directly with the owner of Sprinkle and Mix Baking Co.

We accept cancellations up to 7 days before the delivery or pickup date. Sprinkle and  Mix Baking Co. reserves the right to charge a cancellation fee if insufficient time is  given, as stated above, due to costs incurred in the purchase, preparation and  prioritization of the order. 

Charges for cancellations will be as follows: 

-15 days or more prior to pick-up or delivery date, full refund will be issued.  

-14-8 days prior to pick up or delivery date, 50% of the order total will be refunded, the  remaining 50% will be charged for cancellation fee.  

-7-4 days prior to pick-up or delivery date, 50% of the order total will be charged for  cancellation fee, the remaining 50% will be refunded as a store credit ONLY.  

-3 days or less, no refunds will be given, and the total amount of the order will be due. 

It is entirely up to Sprinkle and Mix Baking Co.’s discretion to change or otherwise offer  any other options to the customer.

We always put in our best efforts to make sure that your order is decorated to the  specifications. Every order is hand-made. Decorative finishes are done by hand and  are subject to the artistic interpretation of our cake decorators. You may provide us  with a photograph for inspiration and duplication; however, we make no claims for  exact duplication of the work done by other cake decorators. 

Please note that we cannot read your mind and there are a lot of chances that the  design of you cake will be different from what you are expecting if not enough  information is provided. We do not take responsibility if the color of the decoration is a  different shade that you had in mind. 

Sprinkle and Mix Baking Co. is not responsible for any damage done to the product  after it has been delivered and set up or picked up by the customer. The client  assumes full responsibility by arranging for the caterer/servers to cut, serve and  remove all existing supports inside of the cake as well as inedible decorations. All  cake supports used are made of non-toxic products. Sprinkle and Mix Baking Co. is not  responsible for any injuries that may occur due to failure to remove the necessary  supports. Sprinkle and Mix Baking Co. is not responsible for any damage the product  may suffer due to the environmental conditions in which the cake is stored or  displayed (location, temperature, weather, etc.) An extended period without  refrigeration will deteriorate the cake as well as the decoration. 

Sprinkle and Mix Baking Co. reserves the right to use pictures of any cake created by  Sprinkle and Mix Baking Co. in any way it deems fit, including, but not limited to,  postings on social media and advertisements. 

Sprinkle and Mix Baking Co. reserves the right to terminate any agreement/order any  time if there are irreconcilable differences with customers or if bullying, verbal abuse,  or threats occur. In this case, all deposits will be refunded.

We take pride in all our products. If you are unhappy with your order and/or purchase  when picking up or within 24 hours of pick-up, immediately notify us of your concern  and return your complete order to us. No refunds are given on any orders unless the  complete order is returned. 

Sprinkle and Mix Baking Co. is not responsible for orders once they leave our  premises. We are not responsible for any damage occurring during transport, set-up,  or any time thereafter. Keep in mind that baked goods, especially cakes, are very  fragile and damage can happen if not handled properly, such as cracks, smudges,  melted frosting, etc. 

Full refunds requested after the cake has been accepted and picked up will not be  honored. You may qualify for a partial refund if the product is brought back within 24  hour window and the quality is determined not to meet our standards. Please call or  email us promptly to let us know of the issue. Quality determination is solely at the  discretion of Sprinkle and Mix Baking Co. Please understand that we cannot issue  refunds for goods that have already been eaten. Refunds or Store Credits are based on  how quickly the product is returned, how much has been consumed, and what we  determine the quality to be. Refunds or Store Credits of any kind will not be issued to  customers who do not contact us within 24 hours. 

Orders that are not picked up will NOT be refunded. 

If you come to our bakery for pick up or if upon delivery the cake does not meet your  expectations (i.e. designer error), we will give you a refund (minus 25%  handling/cancellation fee). NOTE: If we give you a refund, you CANNOT keep the baked  goods. You can only get the refund if you refuse to “accept” the cake. We will NOT  negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy. We  are not responsible for any expense you may incur for replacing our cake. 

It is entirely up to Sprinkle and Mix Baking Co's discretion to change or otherwise offer  any other options to the customer.